CUSTOMER SERVICE AGREEMENT

PHONE NUMBER WHERE YOU MAY BE REACHED:             LEAVE A MESSAGE AT THIS NUMBER:
                                                                                                OR                                                              

OPTIONAL SERVICES
                                                                          Place a check mark in the box to the left of the optional service you want.
                       Then add the costs in the box on the right.

Aspire Telecom will call you when your phone service is connected.  Please allow 7-10 business days for this process.  Telephone equipment is not provided as part of this agreement.  Aspire is not responsible for the internal wiring, jacks or any other telecommunications devices or data connections.  If you have any questions, please call us at the number listed above or locally at 828-236-0406.  By signing below, you stipulate that you understand these statements and agree to abide by the conditions outlined on both sides of this form.

                                                                                                                                                                                     
APPLICANT’S SIGNATURE                                                                                   DATE
AGENT                                   “Thank you for choosing Aspire Telecom.  We appreciate your business.”

Aspire Telecom, Inc.  P. O. Box  2174, Asheville, North Carolina 28802    Phone: 828-236-0406 or Toll-free: 1-888-2ASPIRE (227-7473)

Service Agreement
Aspire Telecom, Inc. (the "Company") agrees to provide and the person whose name appears below (the "Customer") agrees to receive basic local telephone service for local calling within the Customer's basic local service area (the "Service") based on the terms and conditions included in this Service Agreement (the "Agreement"). This Agreement constitutes the contract between the Customer and the Company.

1.     By signing this Agreement, the Customer acknowledges and agrees that he or she has read this Agreement in its entirety or has had the Agreement read to him or her and that the Customer fully understands and agrees to the terms and conditions of the Agreement.

2.      The Customer understands that this Agreement provides basic local telephone service for local calling within the Customer's basic local service area. This Service does not allow the Customer to dial or use local or long distance directory assistance or operator services and does not allow the customer to place long distance calls through standard dialing patterns (1+ and 0+ calls) or to place calls to the expanded local calling area using standard dialing patterns. Upon request of the Customer, the Company will provide, or arrange for provision of, Prepaid Long Distance Services and/or a local telephone directory to the Customer.  There is an additional charge for Prepaid Long Distance Services (see L/D Agreement).

3.      The Customer requests that the Company establish Service in his or her residence. The Customer understands that any questions about the Service should be directed to the Company at the address shown on the top of this agreement or by calling the toll‑free number shown. The Company shall not be liable for any damages whatsoever associated with service, facilities, or equipment which the Company does not furnish or for any act or omission of any other company furnishing services, facilities, or equipment to the Customer in connection with the Service.

4.      The Customer agrees to pay the Monthly Service Fee, which includes all applicable taxes and regulatory fees, as shown below, as well as touch tone service and any local 911 surcharge. The Monthly Service Fee does not include fees for optional services ("Optional Services"), such as Call Waiting, 3‑Way Calling, etc.  If the Customer selects any Optional Services, the fees for these Optional Services as shown below, are in addition to the Monthly Service Fee.

5.     If the Customer wishes to continue the Service after the first month, the Customer must pay the Monthly Service Fee each month. The Customer’s due date will be the same day each month. A bill will be mailed to the customer approximately 14 days prior to their due date.  Terms of payment and due dates will be  clearly shown on the customer’s bill. If payment is not received by the Company or one of it Authorized Agents by the due date a $10.00 late fee will be assessed.  If  payment in full, including the $10.00 late fee, is not received within 7 days after the due date Service will be suspended.  Once suspended a $25 reconnect fee will be assessed. Once suspended, the customer has 5 days to make payment in full including the $25 reconnect fee or they will be disconnected. If payment in full is not received before the disconnect date, service will be discontinued. The monthly invoice will also include any long distance charges that have accrued to the Customer's account. The Customer agrees to pay his or her monthly bills by making payment by mail (to the address shown at the top of this page) or in person to any Authorized Agent. The only acceptable form of payment (payable to Aspire Telecom, Inc.) is  a money order.  Personal checks will not be accepted.  Late fees and reconnect fees are subject to change.

6.     The Customer agrees to pay an Initial Activation Fee, as shown below, in addition to the first month's Monthly Service Fee. The Activation Fee will be fully refunded to the Customer if the company is unable to provide Service to the Customer (or for any other reason) before the Customer begins receiving Service. After the Customer begins receiving Service, the Activation Fee is not refundable.

7.       The fees and charges shown on the reverse side are subject to change.  These fees and charges include applicable regulatory fees and taxes.

8.       The Service provided to the Customer by the Company will restrict the Customer from placing direct‑dialed long distance calls (1+ calls) and operator‑assisted calls (0 and 0+ calls) such as collect, person‑to‑person, and third number billed calls. However, in the event any long distance charges do accrue to the Customer's account, the Customer agrees to pay all such charges promptly to the Company. No additional punitive charges shall be imposed by the Company for such long distance charges, besides the long distance charges themselves and any applicable taxes and fees. However, should the Customer not pay these long distances charges, the Customer's Service will be subject to disconnection.

9.      The Customer understands that by paying the monthly bill, he or she is not obligating themselves to purchase additional periods of  service, beyond the service currently billed. The Company will not impose a charge for the termination of basic local telephone service.

10.   The Customer agrees to return this completed Agreement along with the First Month's Standard Service Fee, Activation Fee, and Optional Service fee(s) and installation charge(s) (collectively, the "Initial Payment") to the Company at the address shown at the top of this page. Under normal circumstances, Customer's telephone service will be connected in 7 to 14 business days from the time that the Company receives the signed, completed Agreement and the Initial Payment. The Company will not provide local telephone service to the Customer until the Company or its authorized agent receives both the Initial Payment and a signed copy of this Agreement.

11.   The Customer understands that the Life Line and Link‑Up programs may be available to qualifying subscribers who contact their local social services agency.

12.   The Customer understands that he or she is entering into an agreement with the Company to act as his or her communications representative for all negotiations with the applicable primary local exchange provider of telecommunications services. Under the terms of this Agreement, the Customer gives the Company the authority to handle all negotiations for service requests and to issue orders on the Customer's telephone service at the address provided by the Customer on this Agreement and on the telephone number issued to the Customer by the Company until further notice. The Customer understands and agrees that this Agreement does not prevent the Company from changing the underlying local exchange service providers.

13.   The Customer shall indemnify, defend, and hold harmless the Company from and against all claims; actions; damages; liabilities; and costs and expenses, including, but not limited to, any direct, indirect, incidental, special, consequential, exemplary or punitive damages to the Customer and including reasonable attorney's fees for any claim of any nature whatsoever brought by a Customer with respect to any service provided by the Company or with respect to the Company's termination of service to a Customer affected in accordance with pertinent rules of the Utilities Commission. Except as provided below, the Company shall not be liable for any delay or failure of service due to causes beyond its control, including, but not limited to, acts of God, fire, flood, explosion, or other catastrophes.

14.   The liability of the Company for damages arising out of interruption of the Customer's Service not caused by the negligence of the Customer shall be no more than an amount equal to the proportionate charge to the Customer for the period of Service during which the interruption occurs. The Company has no liability for damages caused by the negligence of the Customer.

Aspire Telecom, Inc,  P.O. Box 2174, Asheville, NC 28802
Office hours 9am-6pm EST; Monday through Friday.

Copyright © February 2008, Aspire Telecom, Inc.